Returns & Exchanges
At Paradyes, we want you to love your vibrant new look; however, due to the hygienic nature of our hair colors and care products, we only accept returns for items that are damaged or incorrect upon arrival. Please ensure all seals remain intact to qualify for a replacement or a full refund within 7 days of delivery.
Initiate Your Request
Contact our support team at [email protected] within 48 hours of receiving your order, providing your order number and clear photos of the damaged or incorrect item.
Quality Inspection
Our team will review your photos and claim to ensure the product remains unused and in its original packaging before authorizing the return.
Package Your Return
Once approved, securely pack the items in their original box and wait for our logistics partner to arrive for the scheduled doorstep pickup.
Receive Refund or Exchange
After we receive and verify the returned goods at our warehouse, we will process your replacement or issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing